![]() ![]() At that point, you will need to schedule your pickup for another day. If there is no answer and no contact with the client is made, you will be considered a “no-show” (see Cancellation Policy) and the driver will leave for their next scheduled pickup. Consider this 30-minute pickup window when scheduling your appointment. Please be ready to leave your residence for your scheduled pickup and allow at least 30 minutes after the scheduled pickup for the vehicle to arrive.If the bus will be running late, that is after 9:30 a.m., dispatch will telephone the client letting them know of the delay. A pickup is “on time” if it occurs anytime between 9:00 a.m. This is the window of time that the driver has to get there and pick you up. and 9:30 a.m." to prevent any misconception as to when you should expect the bus to arrive. You will be told that the driver will pick you up "between 9 a.m. For example, if you scheduled a ride for 9 a.m., you must be ready to go between 9 a.m. Transit utilizes a 30-minute after “ready” window.Drivers are prohibited from lifting passengers from their seat or wheelchair to a standing position, although they may offer elbow assistance for the purpose of steadying. Drivers are not allowed to climb stairs for the purpose of carrying or holding the passenger who is negotiating the stairs. Drivers may assist handicapped passengers from their outside entrance to and from the vehicle if needed.It is against county policy to tip our drivers however, a kind word and a bright smile are always appreciated. ![]() Also, please remain seated while the bus is in motion. While onboard our vehicles, you are required to wear your safety belt at all times. Drivers may assist each passenger entering and exiting the vehicle, and all passengers who are not handicapped should meet the driver at the vehicle.Our drivers are happy to assist you however, they are not permitted to enter your residence or the business.Refusal to pay the fare will result in the driver’s refusal to transport you. Each stop is a separate trip requiring fare, regardless of the distance between stops. If you require assistance the driver may help you to and from the bus at both your residence and to the business's door. ![]() If there is no answer and no contact is made, the bus will depart. If there is still no contact or communication, the driver will notify dispatch who will attempt to telephone you. Watch for the bus! Should you not be visibly waiting to board the bus, the driver will walk up to your door in an effort to make contact with you.Requirements pertaining to any special assistance or mobility needs, such as wheelchair or walker.You will need to provide them with the following: The next available reservationist will call you back as soon as possible. ![]() If you receive a message when calling, leave your name and telephone number. How to register with MCT for service?Ĭall 30 (preferably 24 hours in advance). MCT drivers are well-trained professionals, with special expertise in defensive driving, wheelchair restraints, passenger handling, vehicle use, safety, special needs, and sensitivity-awareness. Senior citizens aged 60 years old and older ride free on Monroe County Transit. ![]()
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