![]() Once you have received the RA number, please return the product(s) to us in their original packaging, along with a copy of your invoice and the RA number clearly marked on the outside of the package. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer service team within 48 hours of delivery to request a return authorization (RA) number. Once we receive your exchange, we will ship the new product to you as soon as possible.ĥ. You are responsible for the cost of shipping the product(s) back to us, and we recommend using a trackable shipping method to ensure that the product(s) arrive safely. Once you have received the EA number, please return the product(s) to us in their original packaging, along with a copy of your invoice and the EA number clearly marked on the outside of the package. Exchange Process: If you would like to exchange a product for a different product, please contact our customer service team to request an exchange authorization (EA) number. Please note that shipping costs are non-refundable.Ĥ. If the product(s) are eligible, we will issue a refund to your original method of payment within 5 business days. ![]() Refund Process: Once we receive your return, we will inspect the product(s) to ensure that they are eligible for a refund. You are responsible for the cost of shipping the product(s) back to us, and we recommend using a trackable shipping method to ensure that the product(s) arrive safely.ģ. ![]() Return Process: To initiate a return, please contact our customer service team via email or phone to request a return authorization (RA) number. Certain products, such as software licenses, are not eligible for returns.Ģ. To be eligible for a return, the product(s) must be unused, in their original packaging, and in the same condition as when you received them. Return Eligibility: We want you to be completely satisfied with your purchase, but if for any reason you are not, you may return the product(s) within 30 days* of delivery for a refund or exchange. ![]()
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